Volunteering at FTM

The Museum is looking for committed volunteers for the KNITWEAR Chanel to Westwood exhibition (19 September 2014 – 18 January 2015). If you’d like to gain experience in a museum, are a great communicator with a polite and positive manner and enjoy working with people, this is a fantastic opportunity to work within a small team delivering a high standard of customer service.

Skills and Person specification

  • A friendly, confident and professional manner
  • Prior experience in customer service roles and cash handling (Front of House and Retail)
  • Excellent communication skills
  • Able to deal with all enquiries and situations with a professional attitude
  • Excellent proven customer service skills
  • Comfortable working both individually and in a team and possess a flexible, can-do attitude
  • A keen interest in museums, fashion and textiles is preferable

Current Volunteering Opportunities

Front of House Volunteers
We’re looking for enthusiastic volunteers to assist with customer service and administration in the Museum’s busy Front of House area. more

Museum Shop Volunteers
We’re looking for enthusiastic volunteers to assist in the Museum gift and book shop. Previous retail and cash handling experience is preferable. more

Exhibition Galleries Volunteers
We’re looking for polite and reliable volunteers to assist with gallery stewarding. Gallery stewarding is an important part of the Museum’s customer service provision, and stewards must be vigilant and well spoken. more


What our volunteers say
“Volunteering at the museum has been an absolute joy, the museum staff are a lovely close-knit team, and very welcoming. Whilst volunteering here once I week I have gained essential knowledge on the inner-workings of a museum, and also have expanded my knowledge of British fashion!” – Georgie, January 2013

“I’ve really enjoyed my time volunteering at FTM. As a front of house assistant, it has been rewarding dealing with the museum’s visitors. I volunteer only every second Saturday, but despite this infrequency have been made to feel like a valuable part of the team and I love spending time there. I am proud to be associated with the museum, it’s a great place and the staff are fantastic!” – Anne, February 2013

“I applied to volunteer at the museum because I was keen to gain an insight into the running of an arts organisation as well as some general work experience while I applied for paid work and internships. I’ve definitely got exactly what I wanted out of my time here, and genuinely enjoyed being part of the team –all of whom have been very friendly and welcoming. It’s also given me a lot more confidence in interviews and other applications, and has overall been a great experience!” – Hannah, February 2013

“It was so much fun working with all of you & I think it’s safe to say that you all made my summer fantastic. My time at FTM was the greatest placement I could have asked for and I wouldn’t trade those 2 months for time anywhere else!” – Ryan, July 2013