Volunteering at FTM

The Museum is looking for committed volunteers to help deliver excellent customer service to its visitors. If you’d like to gain experience in a museum, are a great communicator with a polite and positive manner and enjoy working with people, this is a fantastic opportunity to work within a small team delivering a high standard of customer service.

Previous customer service and cash handling experience is ideal for these volunteer roles. Please apply by filling in the Application Form and sending a one page CV to info@ftmlondon.org. Please state which role you are interested in and your availability.

Current Volunteering Opportunities

Front of House Volunteers (Now – 17 May 2014)
We’re looking for enthusiastic volunteers to assist with customer service and administration in the Museum’s busy Front of House area on Wednesdays, Fridays and Sundays – please indicate your availability on the application form. Previous retail and cash handling experience is preferable. This role will involve:

  • greeting visitors to the Museum
  • answering a wide range of enquiries in person and by telephone
  • selling exhibition and event tickets
  • stewarding in the galleries
  • working on research and data entry projects
  • you may also have the opportunity to help in other areas of the museum such as Front of House, stewarding and events

Gallery Steward Volunteers (Now – 17 May 2014)
We’re looking for polite and reliable volunteers to assist with gallery stewarding during our Artist Textiles exhibition on Fridays, Saturdays and Sundays – please indicate your availability on the application form. Gallery stewarding is an important part of the Museum’s customer service provision, and stewards must be vigilant and well spoken. This role will involve:

  • supporting Museum security during quiet and busy times
  • ensuring visitors have a safe and enjoyable visit
  • enforcing gallery rules, including no touching of exhibits or flash photography
  • performing ticket checks
  • conducting internal building patrols
  • setting up for museum events

All volunteer placements at the Fashion and Textile Museum are unpaid. Travel expenses between London zones 1-6 can be reimbursed up to a value of £12 a week. Unfortunately the Museum cannot take volunteers or work experience placements for anyone under 18 years of age.

Please Note: Unfortunately the Museum cannot take volunteers or work experience placements for anyone under 18 years of age. The Museum cannot accept and will not respond to unsolicited CVs.

What our volunteers say
“Volunteering at the museum has been an absolute joy, the museum staff are a lovely close-knit team, and very welcoming. Whilst volunteering here once I week I have gained essential knowledge on the inner-workings of a museum, and also have expanded my knowledge of British fashion!” – Georgie, January 2013

“I’ve really enjoyed my time volunteering at FTM. As a front of house assistant, it has been rewarding dealing with the museum’s visitors. I volunteer only every second Saturday, but despite this infrequency have been made to feel like a valuable part of the team and I love spending time there. I am proud to be associated with the museum, it’s a great place and the staff are fantastic!” – Anne, February 2013

“I applied to volunteer at the museum because I was keen to gain an insight into the running of an arts organisation as well as some general work experience while I applied for paid work and internships. I’ve definitely got exactly what I wanted out of my time here, and genuinely enjoyed being part of the team –all of whom have been very friendly and welcoming. It’s also given me a lot more confidence in interviews and other applications, and has overall been a great experience!” – Hannah, February 2013

“It was so much fun working with all of you & I think it’s safe to say that you all made my summer fantastic. My time at FTM was the greatest placement I could have asked for and I wouldn’t trade those 2 months for time anywhere else!” – Ryan, July 2013